What episode related to your profession would you like everyone to know about? How do you think it can help other colleagues and why?
Once, when I was still working as a programmer, we were running a very normal planning process. The Product Owner was not there because he had to go abroad to visit a customer to install the product. He had already reported several urgent bugs to us that needed to be immediately fixed. Since we had fixed all of the reported bugs, we had started the planned as scheduled for that day. When the PO, who via Whatsapp asked us where we were at, was told that we were doing the planning, an escalation of repartee began, again via WhatsApp. Few minutes, there was a very angry PO who didn’t even remotely understand why we were doing the planning instead of fixing the bugs. Only at that point did I suggest that, instead of responding via Whatsapp, it was better to call him directly to see what his concern was and explain that, as far as we knew, all the bugs had already been fixed. Obviously it was just a misunderstanding and somewhere the communication flow hadn’t worked, so that the PO was convinced of one thing while we were convinced of a different one. Two minutes on the phone and everything was resolved. As trivial as this episode is, it always reminds me how much attention needs to be paid to the correct mode of communication and how important it is to prefer the famous “face to face conversation” whenever possible.